EDOUARD W. BINDLER
bindler@nji.com

71 Montague Place #3
Montclair, NJ 07042

Cell (973) 632-4017

SUMMARY OF QUALIFICATIONS:

• 15 year background in the PC industry including: technical support and troubleshooting, writing technical documentation, system development and implementation, web design, PC procurement, planning, testing, user training and support, and system analysis
• Strong analytical and technical aptitude, excellent communication, and a proven ability to interact with all levels of management and staff

CERTIFICATIONS:

• Dell Desktop Foundations (2005-2006)
• CompTIA A+ and Network+
• FDU Webmaster Skills

SOFTWARE SKILLS:

HARDWARE SKILLS:

PROFESSIONAL EXPERIENCE:

THERMO FISHER SCIENTIFIC, Morris Plains, NJ (July 2004 – Present)
PC Technical Support

• Provide PC hardware/software and network support for 250+ users on Microsoft 2000 & 2003 networks
• Provide Phone support via Siemens HiPath 3000 and punch-down lines
• Perform installations, configurations, upgrades, maintenance, and troubleshooting for PC's, printers and telephones
• Coordinate the purchase and rollout of new hardware and software to local and remote users
• Deploy and re-image desktops and laptops, configure TCP/IP, backup and restore data
• Write custom technical documentation

CYBERCLIPPER WEB & PC, Montclair, NJ (March 2000 – Present)
Web Designer & PC Technical Support
Web Portfolio: http://www.bluarcher.com/portfolio.htm

• Design, build and maintain websites utilizing HTML, Microsoft FrontPage, JavaScript, CGI-Perl, Flash
• PC and Server installations, upgrades, maintenance and troubleshooting for individuals and small businesses
• Operating System Support including: DOS, Windows 3.1/95/98/NT4/2000/XP, NT4 Server, Windows 2000 Server
• Coordinate PC procurement for individuals & small businesses
• Write custom technical documentation and provide PC tutoring
• Custom Desktop PC Construction

RANDSTAD CONSULTING at PRICEWATERHOUSE COOPERS, Florham Park, NJ (June 2004 – July 2004)
PC Technician

• Installed & configured software on leased PC's utilizing Ghost images
• Transferred data to new PC's utilizing scripts
• Provided PC support

ATLAS DATA SYSTEMS at CIT GROUP, Livingston, NJ (October 2000 – January 2001)
Systems Administrator

• Built, maintained, and provided troubleshooting for servers on NT4 and Windows 2000 platform
• Provided support to Web servers
• Provided phone and desktop support to 1000+ users for PC’s, servers, server applications, and network problems
• Created user accounts in NT4, Windows 2000 and Exchange
• Created Ghost images of new PC’s with NT4 and Windows 2000
• Deployed and re-imaged desktop and laptops, configured TCP/IP, backup and restored data
• Maintained backups for servers & PC’s utilizing Seagate Backup

TEK SYSTEMS, Parsippany, NJ (April 2000 – October 2000)
Help Desk Consultant & Technical Support

• Part of help desk team that supported PC hardware and software for 1000+ users on Windows NT 4 Server and Workstation platform
• Utilized McAfee Helpdesk software
• Deployed and re-imaged desktop and laptops, configured TCP/IP, backup and restored data

CYTEC INDUSTRIES, INC., West Paterson, NJ (March 1996 - January 2000)
PC Procurement / PC Support Lead Technician

• Purchased all PC hardware and software from various vendors including Dell Computer Corporation
• Coordinated the rollouts of new hardware and software to local and remote users
• Part of team to install and configure Network Associates (formerly Magic Solutions) Support Magic helpdesk software
• Managed user accounts, permissions, groups and maintained the static IP list
• Designed and performed monthly updates on Intranet web pages utilizing MS FrontPage 98/2000
• Provided support of PC hardware and software for 2000+ users on a Novell 4 and Microsoft NT 4 networks
• Performed installations, configurations, upgrades, maintenance, and troubleshooting for hardware and software
• Other responsibilities included: network security and temporary helpdesk supervisor

PC HELP SERVICES at Reckitt & Coleman, Montvale, NJ (June 1995 - February 1996)
Help Desk

• Supported PC hardware and software for 2000+ users on a Novell 3.12 network
• Utilized Support Magic Helpdesk software

ANCHOR SAVINGS BANK, Wayne, NJ (October 1984 - May 1995)
Senior Technical Support / Helpdesk Officer

• Supported PC hardware and software for 200+ users on a Novell 3.12 network
• Provided technical training and support of mortgage production system to all areas of the mortgage company
• Planned, developed, and tested enhancements to the mortgage production system
• Wrote software technical documentation
• PC responsibilities included: installation, configuration, upgrading, maintaining, and troubleshooting hardware and software
• Additional responsibilities included: network security, data table maintenance, and creation of special management reports

PROFESSIONAL DEVELOPMENT:

• AV TECH (April 2006) Adobe Photoshop & Illustrator
• AMTECH (July 2001) Multi-certification program for CompTIA A+ and Network+
• FAIRLEIGH DICKINSON UNIVERSITY (December 2000) Webmaster Certification
• DELL COMPUTER CORPORATION (1999-2000) Premier Tech Certification for Optiplex and Latitude PC's

EDUCATION:

RAMAPO COLLEGE OF NEW JERSEY
Bachelor of Arts – Environmental Studies – Solar Energy & Energy Conservation