SUMMARY OF QUALIFICATIONS:
- 15 year background in the PC industry including: technical support and troubleshooting, writing technical documentation, system development and implementation, web design, PC procurement, planning, testing, user training and support, and system analysis
- Strong analytical and technical aptitude, excellent communication, and a proven ability to interact with all levels of management and staff
CERTIFICATIONS:
- Dell Desktop Foundations (2005-2006)
- CompTIA A+ and Network+
- FDU Webmaster Skills
SOFTWARE SKILLS:
MS Windows XP & 2000
MS Windows 95/98/NT4
TCP/IP
VPN Remote Access
Seagate Backup
Symantec Ghost
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MS Office 97 / 2000 / 2003
MS Outlook
MS FrontPage
MS Exchange
Lotus Notes
Adobe Acrobat Writer
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Network Associates Helpdesk
- Support Magic & McAfee
Norton & McAfee Anti-Virus
Ipswitch WS_FTP
Allaire HomeSite for HTML
Photoshop & Paint Shop Pro
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HARDWARE SKILLS:
PC Desktops & Laptops
Compaq / Dell / HP Servers
PC and Server Assembly
PDA’s & BlackBerry’s
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Ethernet
Hubs / Switches / Wireless Routers
HP Laser & Inkjet Printers
Scanners
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DVD / CD-ROMs / CD-Writers
SCSI & IDE Technologies
DSL / Cable / Modem Connectivity
Macs
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PROFESSIONAL EXPERIENCE:
THERMO FISHER SCIENTIFIC, Morris Plains, NJ (July 2004 – Present)
PC Technical Support
- Provide PC hardware/software and network support for 250+ users on Microsoft 2000 & 2003 networks
- Provide Phone support via Siemens HiPath 3000 and punch-down lines
- Perform installations, configurations, upgrades, maintenance, and troubleshooting for PC's, printers and telephones
- Coordinate the purchase and rollout of new hardware and software to local and remote users
- Deploy and re-image desktops and laptops, configure TCP/IP, backup and restore data
- Write custom technical documentation
CYBERCLIPPER WEB & PC, Montclair, NJ (March 2000 – Present)
Web Designer & PC Technical Support
Web Portfolio: http://www.bluarcher.com/portfolio.htm
- Design, build and maintain websites utilizing HTML, Microsoft FrontPage, JavaScript, CGI-Perl, Flash
- PC and Server installations, upgrades, maintenance and troubleshooting for individuals and small businesses
- Operating System Support including: DOS, Windows 3.1/95/98/NT4/2000/XP, NT4 Server, Windows 2000 Server
- Coordinate PC procurement for individuals & small businesses
- Write custom technical documentation and provide PC tutoring
- Custom Desktop PC Construction
RANDSTAD CONSULTING at PRICEWATERHOUSE COOPERS, Florham Park, NJ (June 2004 – July 2004)
PC Technician
- Installed & configured software on leased PC's utilizing Ghost images
- Transferred data to new PC's utilizing scripts
- Provided PC support
ATLAS DATA SYSTEMS at CIT GROUP, Livingston, NJ (October 2000 – January 2001)
Systems Administrator
- Built, maintained, and provided troubleshooting for servers on NT4 and Windows 2000 platform
- Provided support to Web servers
- Provided phone and desktop support to 1000+ users for PC’s, servers, server applications, and network problems
- Created user accounts in NT4, Windows 2000 and Exchange
- Created Ghost images of new PC’s with NT4 and Windows 2000
- Deployed and re-imaged desktop and laptops, configured TCP/IP, backup and restored data
- Maintained backups for servers & PC’s utilizing Seagate Backup
TEK SYSTEMS, Parsippany, NJ (April 2000 – October 2000)
Help Desk Consultant & Technical Support
- Part of help desk team that supported PC hardware and software for 1000+ users on Windows NT 4 Server and Workstation platform
- Utilized McAfee Helpdesk software
- Deployed and re-imaged desktop and laptops, configured TCP/IP, backup and restored data
CYTEC INDUSTRIES, INC., West Paterson, NJ (March 1996 - January 2000)
PC Procurement / PC Support Lead Technician
- Purchased all PC hardware and software from various vendors including Dell Computer Corporation
- Coordinated the rollouts of new hardware and software to local and remote users
- Part of team to install and configure Network Associates (formerly Magic Solutions) Support Magic helpdesk software
- Managed user accounts, permissions, groups and maintained the static IP list
- Designed and performed monthly updates on Intranet web pages utilizing MS FrontPage 98/2000
- Provided support of PC hardware and software for 2000+ users on a Novell 4 and Microsoft NT 4 networks
- Performed installations, configurations, upgrades, maintenance, and troubleshooting for hardware and software
- Other responsibilities included: network security and temporary helpdesk supervisor
PC HELP SERVICES at Reckitt & Coleman, Montvale, NJ (June 1995 - February 1996)
Help Desk
- Supported PC hardware and software for 2000+ users on a Novell 3.12 network
- Utilized Support Magic Helpdesk software
ANCHOR SAVINGS BANK, Wayne, NJ (October 1984 - May 1995)
Senior Technical Support / Helpdesk Officer
- Supported PC hardware and software for 200+ users on a Novell 3.12 network
- Provided technical training and support of mortgage production system to all areas of the mortgage company
- Planned, developed, and tested enhancements to the mortgage production system
- Wrote software technical documentation
- PC responsibilities included: installation, configuration, upgrading, maintaining, and troubleshooting hardware and software
- Additional responsibilities included: network security, data table maintenance, and creation of special management reports
PROFESSIONAL DEVELOPMENT:
- AV TECH (April 2006)
Adobe Photoshop & Illustrator
- AMTECH (July 2001)
Multi-certification program for CompTIA A+ and Network+
- FAIRLEIGH DICKINSON UNIVERSITY (December 2000)
Webmaster Certification
- DELL COMPUTER CORPORATION (1999-2000)
Premier Tech Certification for Optiplex and Latitude PC's
EDUCATION:
RAMAPO COLLEGE OF NEW JERSEY
Bachelor of Arts – Environmental Studies – Solar Energy & Energy Conservation
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